Service technique

After Sales Service Support

We manufactured your machine. We will be happy to take care of it, also.

So, if you have a Rotatek machine, you can depend on our team of Engineering Specialists to service your machines and ensure highest levels of production efficiencies. We do this in several ways starting from preventive maintenance to electronic remote assistance, mechanical advise and to in-person service visits.

You can avail these services in several ways:

  1. Online support through remote connection (team viewer, any desk):

    • Get the fastest and most efficient services.
    • Use technology to diagnose problems and provide solutions at the fastest pace.
  2. Telephonic Support:

    • Arrange a telephonic conversation with a Rotatek Engineering Specialist for breakdown analysis and solution.
  3. Breakdown Service Call on Demand:

    • Arrange for a breakdown repair support.
    • Send an engineer to your site to ensure the machine is up and running.
  4. Annual Maintenance Contract:

    • Precaution is better than cure.
    • Annual Maintenance Contract service added recently on popular demand.
  5. Service Hour Contract:

    • In select locations, have the option of buying service hours.
  6. Inspection and Supervision Certification:

    • Conduct an inspection and issue a valid certification for your machine.
    • Useful for submission to your Quality Assurance Inspectors.

So, if you face any challenge on your PERFECT NT, BRAVA 450, UNIVERSAL 520 and 680 or Combi machines just click on the following link and send us your complaint. You will receive a response within 24 hours.

If your complaint is urgent and you need a response within 2 hours of your local time, please click on the following link and send your complaint.

Abelardo Vico

Abelardo Vico

Europe, UK, South America (Mexico, Brazil, Argentina, Peru, and other countries)

Service Manager

Phone: +34 936745250

Sayed Sameer

Sayed Sameer

Middle East, Africa & Pakistan

Manager Service and Spare Parts

Phone: +971 564061947

Harshad More

Harshad More

North America (USA and Canada), Indian Subcontinent (India, Bangladesh, SriLanka, Nepal, and other neighboring countries)

GM Service and Spare Parts

Phone: +91 8108186971